Frequently Asked Questions

How do I join the RistOhrante Loyalty Program? + -

You will be automatically subscribed to our RistOhrante when you create an account. Access the Loyalty Program page here and click on ‘Join Now’ or create an account here.

WHAT ARE ANTIPASTI, PRIMI AND DESSERT? + -

They represent the three different levels of the loyalty program. Each level has its own rewards. Antipasti (level 1): Points 1-500, Primi (level 2): Points 501-1000 and Dessert (level 3): Points 1000+.

WHAT ARE POINTS? + -

Points are what you need to move up the levels in the RistOhrante. For every €1 you spent you get 5 points.

HOW DO I EARN POINTS AND EARN REWARDS? + -

Every time you make a purchase on our website you earn points. €1 equals to 5 points. Points are what you need to move up the levels in the RistOhrante. Each level has its own rewards. See the rewards table on this page to see the rewards for each level.

HOW DO I REDEEM MY REWARDS? + -

Everything will be communicated to you by email. You will receive emails for new products or discount previews, exclusive content and masterclass invites. To redeem your product rewards you will also receive emails giving you a promo code or gift with your next order. Make sure you are subscribed to our newsletter and keep an eye on your inbox 👀 If you're not subscribed, you can sign up from the homepage where it says 'join our mailing list'. 

DO MY POINTS EXPIRE? + -

Yes, the program's duration is 18 months. It started on October 2nd 2023 and will expire on 3rd April 2025 so that's when your points will expire regardless of when you joined the program. From 3rd April 2025 you will then go back to Level 1 and start a new journey with new exciting rewards!

WHERE DO I CHECK MY POINTS? + -

You will see the points you have accumulated at the bottom of this page when you're logged into your loyalty account.

WHAT DOES 'PENDING', 'APPROVED', 'CANCELLED' MEAN? + -

You will see these next to your points in the table at the bottom of this page when you are logged in. 'Pending' appears because points take 14 days to be approved. Until they are approved you will remain in the same Tier. After the 14 days from your order points will be approved and your Tier will be updated if you purchased enough to move to the next Tier. Cancelled means you returned your order and it was refunded. Those points will be deducted from your pending balance. 

DO I LOOSE POINTS IF MY ORDER IS REFUNDED? + -

Yes, once your order is refunded the points you had accumulated from that order will be deducted from your balance. Your points will remain 'pending' during the return period of 14 days so if you do return your purchase we will remove the 'pending' points.

WHEN WILL I RECEIVE MY PROMO CODES? + -

Your birthday gift will be sent to you on your birthday. Make sure you have filled in the date of birth on your account. When you reach the ‘Primi’ level you will receive an email with instructions on how to redeem your free Mini MirrOhr with your next purchase. When you reach the ‘Dessert’ level you will receive an email with instructions on how to redeem your free espressOh Sweater with your next purchase.

DO COUPON CODES EXPIRE? + -

We want to give you enough time to use them so they expire 1 month after the end of the program. The program started October 2nd 2023 and will end on April 2nd 2025. Promo codes will expire on March 2nd 2025. From 3rd April 2025 you will then go back to Level 1 and start a new journey with new exciting rewards!

CAN I USE MULTIPLE PROMO CODES IN ONE TRANSACTION? + -

You can only use one promo code per transaction. Sets are not included with percentage off promotions (Birthday 15% and 30% off) but they are included in the product gift promotions (free Mini Mascara, Free Mini MirrOhr, Free RistOrante Sweater).

DO I GET POINTS FOR PURCHASING ESPRESSOH PRODUCTS IN STORE? + -

Yes, you can accumulate points for your purchases in our espressOh pop-up stores. Ensure that you are signed up to the loyalty program. If you are not signed up there will be a QR code in store for you to do so. After your purchase please contact us at ristohrante@espressoh.it (from the email you've signed up to loyalty with) with a picture of your receipt and we will do it manually for you. It could take up to 14 days for your points to appear. 

CAN I GET MY REWARDS IF I PURCHASE AT AN ESPRESSOH STORE? + -

You can accumulate points when you shop in our pop-up stores but you can only redeem your rewards by shopping on our online store.

WILL MY POINTS GET ADDED IF I WASN'T LOGGED IN WHEN I MADE A PURCHASE? + -

No, unfortunately they will not be registered so make sure you log in with the email you are registered to RistOhrante with. If you weren’t logged in when you made a purchase and would like your points, please get in touch with us at help@espressoh.it and we can do it manually for you.

I MADE A PURCHASE BUT I CAN'T SEE THE POINTS IN MY ACCOUNT? + -

Points take 14 days to be approved and appear on your account. We only assign points to customers who are signed up to RistOhrante and who use the email they signed up with to make their purchase. If you are signed up to RistOhrante and did make a purchase with the email you signed up with, we’re sorry about the inconvenience! Get in touch with us at help@espressoh.it and we will be able to help you out!

HOW DO I LEAVE A PRODUCT REVIEW AND GET MY POINTS? + -

You will receive an email 2 weeks after your online order was shipped where you can leave your review and as long as you use your RistOhrante loyalty email you will be assigned your 25 points. Please note that you will be assigned 25 points for every product you review, only for products you have purchased and only once per product. If you want to leave a review for a product you’ve purchased directly from the site, you will not be assigned the 25 points so ensure you leave a review from the email we send you. Reviews for orders in our pop-up stores cannot earn points.

IF I'M ALREADY A CUSTOMER, DO I NEED TO SIGN UP TO THE PROGRAM? + -

If you are a customer but do not have an account with us, you will need to sign up to the program. To do so, go to the Loyalty Program page here and click on ‘Join Now’. You can also join by creating a customer account on this page. If you already have an account, you are automatically enrolled. Log in and go to the bottom of this page to see how many points you have accumulated so far.

ONCE I JOIN THE PROGRAM WILL MY PREVIOUS SPEND BE INCLUDED? + -

No, unfortunately we can’t do that. You will start earning points from the moment you join the program onwards.

CAN I EXPECT THE REWARDS TO CHANGE AFTER A WHILE? + -

Yes. The program lasts 18 months and started on October 2nd 2023. From April 3rd 2025 we will be introducing new gifts and new reward for you to enjoy!

WILL I RECEIVE POINTS FOR USING A GIFT CARD? + -

You will only receive points for purchasing a gift card, not if you are using a gift card.

HOW DO I OPT OUT OF RISTOHRANTE? + -

If you decide you want to leave the table, get in touch with us at help@espressoh.it and we will do it for you.