Invite Friends - Frequently Asked Questions
HOW DO I INVITE FRIENDS TO ESPRESSOH? + -
Customers who are eligible to refer friends will receive an email from us asking them to invite friends to espressOh, if they wish to. On the email we send eligible customers there will be a unique link they can share with friends. They will need to send that link to the friends they want to invite. The link will send their friends to a page where they can register to the Refer a Friend program and to our newsletter. Once they register, they will receive an email from us a with a 15% off promo code on their first order, valid for 14 days from receipt. Valid exclusively on first orders. If the invited friend has already purchased either on our website, in one of our pop-up stores or Flagship Store in Milan they will not receive the 15% off code.
CAN I INVITE FRIENDS IN ANY LOCATION? + -
You can only invite friends who are located in your same location. If you are located anywhere in the world excluding UK or USA you can invite anyone who is NOT located in UK or USA. If you are located in UK you can only invite friends in UK. If you are located in USA you can only invite friends in USA.
WHAT HAPPENS WHEN I INVITE A FRIEND? + -
When your friend registers to the page through the unique link you sent them, they will receive an email from us with a 15% off promo code they can use on their first order. Valid for first orders only. If your friend has already purchased either online or in one of our pop-up stores or Flagship Store in Milan they will not receive the 15% off code.
HOW DO I GET MY 15% OFF AFTER INVITING A FRIEND? + -
When your friend purchases with the 15% off promo code they received after registering on the page you sent them and using the same email to purchase that they used to register with, you will be immediately sent a 15% off promo code to use on your next order. Valid for 30 days from receipt.
HOW LONG ARE PROMO CODES VALID FOR? + -
The promo code the referred friend receives is valid for 14 days from receipt. Each promo code the referrer receives is valid for 30 days from receipt.
HOW MANY FRIENDS CAN I INVITE? + -
You can refer as many as you like and each time you refer someone who purchases on uk.espressoh.com following your referral you will get a 15% off promo code valid for your next order. Just remember that only people who have never purchased on our website, in our pop-up stores or Flagship store in Milan can receive the 15% off promo code on their first order.
HOW DO I KNOW IF MY FRIEND CAN BE INVITED? + -
If you invite a friend we can't let you know whether they have purchased or not during the invitation process. If they have never purchased on uk.espressoh.com, in our pop-up stores or Milano Flagship Store they will receive the 15% off promo code after registering through your unique link. If they don't receive it they can get in touch with us and we can check for them whether there is an issue or whether they are not eligible.
WHO CAN INVITE FRIENDS? + -
Only customers who have placed at least two orders with us are eligible to invite friends. You will be sent an email from us to invite customers after 14 days from your second order with us.
CAN I USE THE 15% OFF WITH OTHER PROMO CODES? + -
No, the 15% off promo codes cannot be combined with any other promo code. They also cannot be used with our Sets since our Sets are already discounted. New customers using the 15% off on their first order will not receive our Welcome 10% off as that offer is for first orders only who are not coming through a referral. We are giving you a more generous discount of 15% off your first order with the referral program so we hope you will be happy :)
CAN I USE THE 15% OFF IN-STORE? + -
No, the promo codes for the Invite Friends Program are only valid on our website.